Hampshire Wheelchair Service

Hampshire Wheelchair Service Review

What service we provide
The service provides assessments for people with mobility and other postural problems, supplying wheelchairs, pressure care cushions and accessories for wheelchairs.

Assessments are held in a variety of locations e.g. clinic, at home, at a day centre or school.

Please refer to the eligibility criteria – What the wheelchair service can provide (PDF)

Examples of wheelchairs that can be provided depending on clinical assessment of need (PDF)

How to refer into the service
Any qualified healthcare professional can refer to the service e.g. GP, district nurse, physiotherapist and occupational therapist.

All referrals will be looked at by one of our occupational therapists and prioritised according to the Hampshire Wheelchair Service specification and criteria.

This may result in direct prescription and supply of equipment to the client.

Alternatively a face-to-face assessment may be required, which may be held at a variety of locations.

Please refer to the downloadable referral forms below:

Manual Wheelchair Referral Form
Powered Wheelchair Referral Form

Please click here to view the wheelchair daily checks videos.

Disability Horizons article on Disability and Independence – NHS Wheelchair Services

Wheelchair repairs
If you would like to request a wheelchair repair, please complete the online form available here.

Out-of-hours emergency repair service

If you have an emergency repair that needs attending to outside of normal working hours, please call 0333 003 8071.  You will be directed to the out-of-hours service team, who will be happy to assist you.

How can I complain?
To make a complaint you can send it in writing to:

Hampshire Wheelchair Service
Unit E1, Omega Enterprise Park
Chandlers Ford Industrial Estate
Chandlers Ford
SO53 4SE

You can also contact the governance team on 0330 124 4492 to discuss your concerns. Or, alternatively, you can email your concerns to: Feedback@millbrookhealthcare.co.uk

You should make your complaint as soon as possible. The time limit for a complaint is in most cases 12 months from the date the event happened, or 12 months from the date you first became aware of it. Please note that this email address is for the reporting of complaints and concerns only.

All other correspondence, including referrals and requests for further information, should be directed to the Hampshire Wheelchair Service directly:


Waiting Times

Last updated on 21 March 2018

Areas covered by the Hampshire Wheelchair Service

Hampshire CCG map

Contact form

Contact details

Customer service opening hours:
8.00am to 5.00pm Monday to Friday

Service Manager:
Paul Stanfield

Email the customer service team

If sending patient-identifiable data, please click here to send email using secure method

Unit E1
Omega Enterprise Park
Chandlers Ford Industrial Estate
SO53 4SE

Tel: 0333 003 8071


Chandlers Ford
Unit E1
Omega Enterprise Park
Chandlers Ford Industrial Estate
SO53 4SE

Units A12 & A13
Railway Triangle
Walton Road

NHS equipment return
millbrook healthcare southampton feedback survey quality customer satisfaction community equipment wheelchairs home improvement agency assistive technology home improvements services hia vision history background what others say contact us

How to raise a complaint
If you wish to make a complaint about the Hampshire Wheelchair Service, please email us at  SCWCSU.MillbrookHantsComplaints@nhs.net

Find more details on our Feedback page.